Our Managed Service Promise - Adeo Construction Consulting Company

OUR MANAGED SERVICE PROMISE

Adeo provides clients with flexible interim commercial support on either short or long-term agreements. It is a managed service and our pledge to clients is as follows.

Our commitment to you:

To ensure we satisfy the demands and scope of the client project. Communicate openly and transparently with our client at agreed intervals. To provide commercially astute personnel to suit the client requirement.
Be responsive to client concerns and escalate when necessary. To offer a flexible cost-effective solution.
A client or project lead will be allocated to you for the duration of our commission with you. They will be responsible for overseeing the Adeo project team or service provision and ensuring you always have a point of contact for any issues that may arise.

The Client lead will:

Develop and confirm the project brief and scope with you.
Attend a project start meeting.
Speak with the Adeo team fortnightly to get a project update.
Check-in with you after week 1 and 3 to ensure you are happy with the Adeo commercial team assigned to you and ensure they are settling in and understand the brief.
Meet with you and key stakeholders monthly to review the project and project team.
To carry out an end of project review and complete a feedback form. (Case study/testimony/referral).

Your commitment to us:

To raise any changes to the initial brief with the Adeo client lead.
To raise any issues regarding competencies with the client lead or another member of the Adeo team as soon as they are identified.
To engage with the Adeo Client Lead on a regular basis.
To raise any issues regarding timekeeping or other housekeeping shortcomings.
To raise invoice queries within 14 days of receipt.
To pass our invoices for payment in a timely manner.

Complaints procedure:

If for any reason you wish to raise a complaint or discuss any matter concerning our service provision, please speak to your Client/Project lead or email etwomey@adeo.uk.com.

Please note to terminate our service provision you are required to give us a 30-day notice period.